Shipping & Delivery FAQ
We are glad to bring our customers great value and service. That’s why we are proud to offer FREE SHIPPING Services World Wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you Ship Packages?
Packages are shipped using the fastest shipping method according to your location and the size and weight of the items being shipped. We always aim to get your shipment to you as quickly as possible.
Do you ship Worldwide?
Yes. We provide shipping to countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about Customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does Shipping take?
It takes 2-5 business days to process your order.Then 2-4 weeks to deliver it.Shipping time varies by location.
Normally you receive your delivery sooner that that.We are giving this estimated times just in case your delivery got delayed for any unforeseen reasons.We provide FREE DELIVERY ON ALL ORDERS To Compensate the Shipping Time!!
These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-30 Business days|
|United Kingdom||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
What is order processing time?
The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction.
Do you provide Tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can I Cancel my Order?
You are able to cancel your order with no penalty. You must cancel your order within 12 hours after creating it for the cancellation to be applied.Once the packaging and shipping process has started, it can no longer be cancelled.
I have entered an incorrect Address!
If you have misspelled your address incorrectly, notify us immediately via email at [email protected] If the address is wrong, we can correct this within 12 hours.
My Item arrived Damaged
We do ship every item with extra care. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.If this happens to you, please contact us with
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge or issue a refund.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
I have a Question that wasn’t answered,Can you please Help?
If you have any other questions, please contact us and we will do our best to help you out.